Privacy Policy

Privacy Policy

Last Updated: February 13, 2026

1. Introduction

Welcome to Poo Fighters (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring you have a positive experience on our website and with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website poofightersatx.com, use our client portal, or engage our pet waste removal services.

By accessing our website or using our services, you consent to the data practices described in this policy.

2. Information We Collect

To provide you with reliable pet waste removal, we collect specific information when you sign up through our website, contact us, or use the Sweep&Go portal.

A. Personal Information

We may collect personally identifiable information, including but not limited to:

  • Contact Information: Name, email address, phone number, and billing address.

  • Service Information: Physical service address, gate access codes, and specific property instructions.

  • Pet Information: Names, breeds, and temperament notes to ensure the safety of our technicians and your pets.

  • Payment Information: Credit/debit card details (processed securely by our third-party payment processors; we do not store full card numbers).

B. Service Documentation & Media

  • Service Photos: We may take photos of your yard, secured gate, or specific areas of your property to verify completion of service, confirm a gate is locked, or document why a service was skipped (e.g., aggressive dog, inaccessible yard). These photos are for internal quality control and client verification purposes only.

C. Automatically Collected Data

When you visit our website, we may automatically collect certain information about your device and usage, such as:

  • IP address

  • Browser type and operating system

  • Access times and pages viewed

  • Referring website addresses

3. How We Use Your Information

We use your data strictly to operate our business and serve you. Specifically, we use it to:

  • Provide Services: Schedule routes, dispatch technicians, and notify you when a technician is “on the way” or has completed the job.

  • Process Payments: Facilitate billing and payments securely through our third-party processors.

  • Communicate: Send you service updates, invoices, weather-related delay notifications, and administrative emails.

  • Improve Services: Analyze user data to improve our website functionality and service offerings.

  • Marketing: With your consent, we may send you promotional offers or newsletters. You can opt-out of these communications at any time.

4. Third-Party Sharing (Our Tech Stack)

We do not sell, rent, or trade your personal information to third parties. We only share information with trusted service providers necessary to run our operations:

  • Sweep&Go: Our primary platform for scheduling, routing, and client management.

  • Payment Processors: Your financial data is handled by secure, PCI-compliant processors (such as Stripe). We do not store your financial details on our local servers.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the Site and improve your experience.

  • Essential Cookies: Necessary for the website to function correctly.

  • Analytics Cookies: Help us understand how visitors interact with our site.

  • You can set your browser to remove or reject cookies, but this could affect the availability and functionality of the Site.

7. Texas Privacy Rights (TDPSA Compliance)

As a Texas resident, you have specific rights regarding your personal data under the Texas Data Privacy and Security Act (TDPSA):

  • Right to Access: You may request a copy of the specific personal data we hold about you.

  • Right to Delete: You may request that we delete your personal information (subject to legal or billing retention requirements).

  • Right to Correct: You may update your information at any time via the Sweep&Go Client Portal.

  • Right to Portability: You may request your data in a portable and readily usable format.

  • Right to Opt-Out: You have the right to opt-out of the processing of your personal data for purposes of targeted advertising or the sale of personal data.

To exercise these rights, please contact us at PF@poofightersatx.com.

8. Consent for SMS & Communications

By providing your phone number, you explicitly consent to receive service-related text messages (SMS) from us (e.g., “Technician on the way,” “Gate Locked,” “Payment Due”).

  • Opt-Out: You can opt-out of receiving SMS messages at any time by replying “STOP”.

  • Standard Rates: Message and data rates may apply.

9. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those third-party websites. We encourage you to review the privacy policies of any websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The “Last Updated” date at the top of this policy will indicate when the latest revisions were made.

 

12. Contact Us

 

If you have questions or comments about this Privacy Policy, please contact us at:

 

Poo Fighters

 
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